SWOT Analysis Of Nandos Restaurant

SWOT Analysis Of Nandos Restaurant Nandos city restaurant is situated in the heart of Aucklands CBD on Queen Street amongst many other food outlets. Nandos is a casual dining restaurant group originating from South Africa with a Portuguese/Mozambican theme. Founded in 1987, Nandos operates in 30 countries on 5 continents. Nandos specializes in chicken dishes with either lemon or herb, medium, hot or extra hot Peri-Peri marinades. In some countries, Nandos has other flavor options like mango and lime or Mediterranean. Nandos Restaurants is a brand image in the food industry in South Africa and now they have expanded to many parts of the world. The restaurant opened for the first time in Auckland New Zealand in 2001 and has expanded through franchising. Nandos has touched the lives of every South African living in New Zealand giving them a taste of home. They have improved the quality of their product every day and improved the quality of product and services over the years. So by doing this they deliver their customers an outstanding Quality, Service, Cleanliness and Value (QSCV). I choose this company because I have managed the Nandos in Tauranga for 6 months and I have been working at Nandos Queen Street for another 6 months. I have also working in Nandos South Africa for 3 years. The problems I faced while working for Nandos New Zealand was wastage, culture, high turnover of staff and hygiene problems etc. at the restaurant. I applied problem solving models like SWOT analysis. There were concerns with other employees of what type of problems is facing them and how to solve those problems. After researching I came to the result that because of the working environment, work stress, employees belonging to different countries, problems in communication and conflict with management. This all shows that staff needs a good training; management need training for setting rosters, lack of motivation, bad organization structure, less staff on busy shifts. Introduction All the problems which was identified in Assignment Part A will go through research process as we need to find out practical solutions for those problems. The setting for the whole project is described by few tasks or steps: Identified business problem. Need to do research for the reasons behind those problems. Need to find possible solutions. Problems that are facing Nandos are: Cultural Differences. High staff turnover. Lack of communication. Lack of motivation. Less staff in busy shifts. Hygiene problems. Research Questions: After all these problems were identified the next step is to do research and to find what the research questions are. What are the reasons behind these problems? Is there any weakness in the business behind these problems? What are the solutions behind these problems? Value of this research for the company: This research is of real benefit to the organization because they will get reasons for the problems. Our goal is to solve that problem and we will achieve our goal that the business will grow rapidly and the staff will also not get any type of problem. The management concept of principle which will explain this is: Henry Fayol in 1916 As he presented 14 principles and 5 elements which are necessary for management are: Purveyance To organize To command To co-ordinate To control This is the management principle and we can also see the value of research for the organization. Aim and purpose of the study This study has some aims and purpose which are listed below: First to find out the reasons behind those problems To find out the possible solutions for the problems. Purpose of the study: To get more knowledge about solving problems. How to use problem solving models to solve the problems for these types of companies. Methodology This part of the assignment is going to explain the methods to find the solution of these problems. We are suing a research process which includes the interview with restaurant manager, staff and customer feedback. It was carried out both formally and informally. In the end we used SWOT analysis we are going to solve these problems and to find the facts behind these problems and going to get primary data as well. This primary data involve surveys and interviews from different people as well. In the staff surveys we asked staffs what we need to do for improvement and responses we get is staff need more training, motivation and good communication. The same questions were asked to the restaurant manager as well in addition to controlling labor and improving hygiene at the restaurant. We had similar results which are more training, more working hours and motivations is needed. Customers want improvements in service and need more cleanliness in wastage and restrooms. This all comes in qualitative measures. I interviewed: My manager. Staff members. Took surveys from staff. Interview was conducted on 17th May 2011 at 15:00 because at this time they are no so busy. Literature review: This literature is about the research to figure out problems and the possible solutions behind those problems. I am going to do the SWOT analysis. This will help to find the problems and to find the possible solutions for those problems. STRENGTHS Second largest chicken restaurant. Lots of variety than others. Strong financial status. Customer feels flexible while giving orders. Friendly environment Big range of choices at very reasonable prices Big amount of investment has gone into supporting the franchise network. All food on the menu is healthy and nonfattening because it is flamed cooked on a open fire. WEAKNESS Not owned stores just expanded through franchising. Less organized staff. Customers cannot give order online. They do not announce the employee of the month. Nandos has a high turnover of staff and they need to spend more money on training and development Not many people like to eat healthy food all the time. Most of the time quality issues arise across franchising. Food takes too long to cook. Customers get impatient waiting for their food. Cast between the India people causes problems. OPPORTUNITIES New product developments like breakfast and not just a standard menu. Launching new burgers and promotions. Good learning experiences for staff. Increase market shares from their competitors. They can focus on CSR (corporate social responsibilities) THREATS Competition with KFC and other fast food stores. Attracting customers to eat junk instead of coming to Nandos to eat healthy. Customers do not want to wait a long time to place orders and receive orders. Recession and downturn in the economy may affect the retailers sales. Strengths and limitations of the study: This section will show some strength and few limitations which are listed below: As this study involves interviews this comes in qualitative measure. So qualitative measure always gives us deeper analysis of any study. This study creates some limitations as well: Limitations of study: These studies sometimes do not give accurate results. This research can be easily distracted from the purpose of research. I want to give more research keys and those are, episodic analysis and feedback. Now I am going to explain Porters five forces to explain the methodology and its relevance to the theory. THREATS OF NEW ENTRANTS KFC is the main threat for Nandos Queen Street and burgers and chicken offered by newly opened shops that are selling products at lower prices are the main threats.PORTERS FIVE FORCES OF NANDOS RIVALRY AMONG EXISTING FIRMS In downtown there are existing competitions for Nandos. Apart from fast food chains the company has to face a tough competition from other fast food chains like KFC and other new suppliers like world and local food shops DERTERMINAITON OF BUYER POWER Purchasing power of the customer is another force that affects the business. This is affected by the per capita income, income and saving of the customer in the particular ethnic group and region. THREAT OF SUBSTITUE PRODUCT As there are other fast food chains like KFC, Subway and Burger King there is a threat of substitute products offered by these chains and local food shops, restaurants and take away. These products are offered in a wide range at competitive prices. DETERMINANTS OF SUPPLIERS POWER The main factors affecting Nandos are suppliers concentration. The main internals supplier is Tegal Chicken and external supplier is COKE that process the threat forward integration.Results and Discussions As I interviewed restaurant manager and staff members I got some information about Nandos and some primary results as well. There are certain problems that are faced by Nandos Queen Street, these problems are both external and internal. These problems are identified as under: Cultural differences: Everyone belongs to different countries/cast and they do not know how to communicate with each other and how to respect each other. So there is no good work ethics. Lack of motivation: The managers are not acknowledging staff if they have done a good job. Reasons for high turnover Poor training Working environment Work stress Poor management Conflicts with management Poor training: The main reason of the employees high turnover is the lack of skills and knowledge and the partiality by the management. As everyone belongs to different countries and they lose confidence while taking new staff by the existing staff which should not be done in good organizations. Working environment: The working environment is not good for the staff because the staff like to work in a company where they are rewarded for their work or management should motivate them. So because of all this there is lack of motivation as well. Work Stress: Management does not set the roster properly and this leads to less staff in busy shifts and because of this their staff feels work stress. So they cannot manage stress. Poor management: The managers leadership style is wrong they are autocratic they do not listen to what staff is telling them. Conflict with management: Due to lack of understanding in organization staff conflict with management. Analysis of data: I think that the reason behind the cultural differences is staff is very stereotyped. As they belong to different countries they do not give importance to people of other culture. There is a lack of motivation in the company because staff are not awarded or motivated by the management if they have done a good job. Less staff in busy shifts because managers do not set the roster properly like they dont know when the restaurant is going to be busy so there is too much stress on staff on busy shifts. There is no understanding between the management and staff. Managers sometimes do partiality with their staff so there is no understanding between them and the business cannot grow. So those are the reason behind all these problems and now second thing is to give the possible solutions of these problems. On the basis of interviews these are the possible solutions which are given below: Solutions of the culture difference problem: There is only one solution to this problem that is the staff and the management has to change their stereotype nature and have to have good communication with each other. They need to understand other culture so they cannot lose confidence while communication with each other. There should be some activities, they should organize a party one in every two months so they can understand other staff members culture so they can manage everything well while working. Solution to lack of motivation: The solution to this problem is that they should have an employee of the month competition because this will increase the level of staffs performance and reward them for a job well done. Solution to the problem high staff turnover: As there is a problem of poor management because managers do not know how to set rosters for a busy shift so they should get training from head office so that the mangers and company gets well organized. Managers should also get a weekly report from head office so they have an idea of how they are performing. Appropriate training is very important for every organization so the restaurant manager should also give training according to the job description requirements so there is not a high turnover of employees. Work rotation is key in any business to increase interest in other aspects of the restaurant by allowing staff to multitask. They should recruit accurate staff who is energetic and lively. During interviews managers must set down the rules and procedures and job description. They should be fair with employees and if they want improvement in the company they have to give sufficient training to employees. Solution to wastage: Staff needs to use their mentality and to organize and know when they will be busy and at what time and what kind of menu items will be ordered. When I worked at Nandos the busiest time was between 11am to 1pm. The main menu items being ordered consistently for months as Rice, Pitas, Wraps and burgers. So my common sense told me to make more chicken tenders and chicken fillet patties cooked and kept ready and to keep less full chickens. All left over food from the night should be given to feeding charities and not to staff because staff used to cook extra chicken so it can get wasted and they can take it home. Management Theory: Four principles of management theory are: Planning, Organizing, Leading and Controlling. Planning For motivation we have to make a plan and have to reward them for good work. Organizing It is very necessary to seat a roster properly and should be organized for a good balance in life. Leading Managers should lead staff in a proper way. Controlling As restaurant manager has full control on labor we need to take the feedback from all staff and the manager. I have given the SWOT problem solving model earlier. So all this is an appropriate management theory to explain the meaning of my finding of the result and their relevance. Conclusions and recommendations Conclusion This research comes to an end and lastly I want to say that Nandos Queen Street is facing high problems in culture differences, wastage, high staff turnover because of poor training and poor management. The discussions from all the staff and managers we came to the result that training is necessary with work rotation at work with accurate recruitment system. This solution will help the restaurant to minimize high staff turnover and if employees get proper training they would know what to do at a particular time. They will know about the rules and duties so their work output would be good. Job rotation will help staff to undertake all the transfers as they can do multitasking by handling any task like making burgers, grilling chicken, taking orders and give customers a better service. All these things will make staff more confident and the business will grow rapidly. I have discussed and analyzed each solution for every problem so that shows that both aim and purpose of research activity has been solved. Recommendations: I want to recommend that the restaurant manager should study the details of surveys. They need to organize everything according to the plans. They should arrange a meeting once every month and concentrate on the issues like job rotation for staff and to hire suitable staff. The managers should understand their staff and the need to look after the aspects of the restaurant. They should give them more hours of training. The manager should talk to staff face to face to hear their problems and he should come up with a strong solution to build a good relationship with them. They should not hesitate when talking to the manager. They should implement four principles of management to try out the things that causes problems in the restaurant. References: Class notes Information from Assignment Part A Google

Character Essay

Hope, Tenacity, and Ingenuity are all important things everyone must have in order to survive in life, however, when you are placed in danger, these character traits can be the most valuable thing you can have. In the sport of rock climbing/ hiking, people put themselves in harms way in order for the thrill of the sport, but also to push their limits to reach the end. However, sometimes, these dangers you believe that could not happen strike and can change your life entirely. In Danny Boyle’s â€Å"127 Hours,† Aron Ralston is going on a little hike around a canyon were he slips and gets is arm stuck under a rock.Ralston is an excellent example of the 3 key character traits because he uses them all in order to help his escape. In the film, it showed many hallucinations Ralston would see because while he was stuck in the crevice with little to no chance of survival, he still hoped for a miracle and never gave up. His attitude to never give up, or his tenacity, was another important key element to his survival because whenever he would fail with one attempt, instead of getting depressed and giving up, he would think of another way to get out and stayed strong, even in the hardest times.The last element would be his ingenuity because he used all his knowledge of making a pulley, about amputation, and many other things, which aided him in his escape of the crevice. There is one scene where it shows a montage of images with Ralston attempting to throw rope over a ledge in order to make a pulley system, and it showed him fail many times but it showed him using all of the character traits because he never gave up, hoped for a way out, and used his knowledge of a good way to get out of the rock.In the myth of a Sisyphus however, the man stuck on the cliff has a bit of a different attitude then Ralston had. He man stuck on the hill, who is forced to move a rock to the top, only to fail and have to try again. Although all hope of him escaping has died, he st ill stays strong and attempts to achieve the goal. The man does not use any of these traits because he only does one thing; rather then find other ways that could help him achieve his goal.As you can see, the difference between with someone with these characteristics and someone without show completely different outcomes. This is just another example of why it is good to have these traits and shows the pain you will have to go through if you are stuck in a dangerous type of situation. The last example about how these traits are important would be in Krakauer’s story of â€Å"Into Thin Air. † This story is about a group of people venturing up Mt Everest, however on the decent down, a horrible storm hits and basically ends up killing most of the people on the hike.Although some people died in this story who showed good qualities and the character traits, it was not enough for the dangers that lurked in the novel. Even though all of the survivors were people who never gav e up, and hoped o get down, people like Krakauer did not have to much experience and his ingenuity was of not as much help as either fFcher or halls ingenuity would be. Without these traits, Krakauer may not have made it down because if were to of just given up, then he would have just died like the rest of his friends.

Richard Layard stated that ‘happiness comes from outside and within’ Essay

Happiness is described as a positive feeling that ranges from Joy to contentment. Everybody would like to be happy. It is believed that people who are happy are more successful, productive, have better relationships and better health. We would like to maintain these feelings when we have them. Richard Layard uses the terms ‘outside’ and ‘within’ to describe where happiness comes from. ‘Outside’ factors include influences like relationships, social identities and culture. ‘Within’ looks at influences such as biology, thoughts and feelings. So the ‘outside’ relates to social influences and ‘within’ relates to personal factors inside the individual. This essay aims to find evidence of these multiple influences in order to explain Richard Layard’s statement. First it will address ‘within’, next it will look at the ‘outside’, finishing with a conclusion. A key biological factor of happiness is linked to a healthy lifestyle and eating the right food. Exercising and eating right increases the body’s level of endorphins, which naturally gives us a boost. Certain foods stimulate the production of the neurotransmitter serotonin. Serotonin regulates mood, appetite and sleep, and is what produces the feelings of happiness and satisfaction within us. If we have low levels of serotonin we feel depressed and anxious. Judith Wurtman (1996) (cited in starting psychology 2011) found a connection between low levels of serotonin and a diet low in carbohydrates. People on high fat, high protein, low carbohydrate diets reported feelings of depression anger and tension which were unusually high. Foods that stimulate serotonin contain a chemical called tryptophan. Foods like fish, nuts, beans, eggs, oats and chocolate all contain this mood boosting chemical. So what we put in our bodies can affect our level of happiness. When Layard states happi ness comes from ‘within’ he is drawing on these biological factors. But are some of us born with a genetic predisposition to be happier than others? Richard Davidson et al. (2000) (cited in starting psychology 2011) used an EEG to measure where the brain is active when we are happy. It found that happy people show more activity in the front of the brain on the left  hand-side than the right and vice versa when people are unhappy. Some people naturally use one side of their brain more than the other, using the left side more means you are likely to show higher levels of happiness regardless of your experiences. This theory was tested on babies and toddlers. Both left hand-sided babies and toddlers showed less distress when separated from their mothers and were better at new situations than babies and toddlers who were right hand-sided. This shows some level of happiness is genetically inherited again a ‘within’ factor of biological evidence to support Layard’s theory. Davidson teamed up with Jon Kabat-Zin to see if mediation had any effect on the right and left front brain activity. They carried out an experiment on a group of high pressure workers. The group was divided into two and one group was taught how to meditate, the other was told they would start later. Eight weeks later the group who learned to meditate were significantly happier, coped better with stress and had greater immunity when given a flu vaccination than the group who had not yet started. It also showed that their level of brain activity had shifted to the left. So although the brain and how it works is fundamental in how happiness is produced you can effectively train your brain to work in a different way by altering its plasticity. (Starting Psychology 2011) All these biological factors contribute to our level of happiness and is what Layard meant by ‘within’ influences. These are not the only influences on our happiness; relationships and environment play a large role too. Richard Layard’s (2005) research into happiness identified a list of seven factors that promote wellbeing. The list states family and close relationships are the number one factors for happiness as they are emotionally sustaining. This tells us that the ‘outside’ influences of relationships that Layard refers to are essential. (Starting Psychology 2011). Relationships start in the womb and continue throughout life. Early relationships influence the emotional development of children and a securely attached child is confident, has high self-esteem and knows it is loved and valued, creating happiness. The findings from Mary Ainsworth (1978) (cited  in Starting Psychology 2011) when she observed one year old babies in her experiment ‘the Strange situation’ confirms this claim. Children played in a room and their reactions were recorded when the parent left and a stranger entered. Securely attached children were happy to explore and play whilst the paren t was present, but became distressed when left. They were easily comforted when the parent returned, however when a stranger entered the child could not be comforted and resisted the stranger. Insecurely attached children were less confident in exploring, were indifferent to the presence or absence of the parent and indecisive about whether they wanted comforting or not. A recent UNICEF report (2007) showed how significant relationships with family and friends are in producing happiness in children. This report was about children’s wellbeing in twenty-one developed countries, and the UK found itself at the bottom of the list, behind poorer countries. The reason for this ranking seemed to be poor quality relationships with family, friends and peers. It emerged that being loved and supported by family and friends was the most important elements for a happy childhood. (Starting Psychology 2011). In adulthood people who manage good communication are happier than others. Robert Lane (2000) also argued we gain happiness from people’s affection and acceptance of us and it is this feeling of being valued that influences our mood. When we are with people we exchange positive non-verbal communication. Our body language promotes friendly interaction which leads to laughter and happiness. Also several large studies have shown a link between expressing gratitude and high feelings of happiness according to Seligman (2005). When we thank someone we not only make the person feel good it increases our mood. All these examples show evidence of what Layard meant by ‘Outside’ influences on our happiness. (Starting Psychology 2011). In conclusion many contributing factors make us happy. These few examples are biological and social influences confirming Richard Layard’s opinion that ‘happiness comes from outside and within’ It seems that a combination of influences are essential in contributing to our overall happiness, there are  many other factors that also play a part in our happiness, but it is clear from this evidence that a person’s biological state and close personal relationships directly affect levels of happiness.

Internship Report Sigma Accounting Professional Tax...

Ami Maniyar (0322905) Internship Company: Alpha Accounting Professional Tax Services Internship Report timing: January 10TH to April 15TH , 2016 I am doing Bachelor of Science in Accounting Degree at New Jersey City University. I am in my 3rd year and So , I am needed to conduct a three month internship. I am looking for an internship position which will help me build my career and strengthen my expertise e in my education field which will increase my possibilities within the job market. This is my first internship and I am confident to say that I have added to the academic courses that I have been studying in college the experience to apply them in realistic case that helped me a lot to understand†¦show more content†¦Individual must have filling requirement and file a valid federal income tax return to receive an ITIN, unless they meet an exclusion. ITINs for federal tax reporting only, and are not intended to serve any other objective. IRS issues ITIN to help individuals comply with the U.S.tax laws, and to provide a means to efficiently process and account for tax returns and payments for those not eligible for SSN. An ITIN does not authorize to work in the U.S. Or provide eligibility for Social Security benefits or the earned Income Tax Credit. IRS issues ITINs to foreign nationals and others who have federal tax reporting or filing requirements and do not qualify for SSNs. A non- resident alien individual not eligible for a SSN who is required to fil e a U.S. Tax return only to claim a refund of tax under the provisions of a U.S. Tax treaty needs an ITIN. A dependent or Spouse of a U.S. Citizen / resident alien. One more thing is I learn how to file 1040 U.S. Individual Income Tax Return (2015) . how to fill up the w2 and enter into the form 1040, Which amount goes where? I knew that if I do practical, I will be more confident about it. I learnt the all schedule and sections like A, B,C, D,E and F. wsecdele A is for Itemized Deductions. Now I know that federal income tax return will be less if we the larger amount of itemized deduction or standard deduction.. in the itemized deduction include medical and dental expenses,Show MoreRelatedEvaluation Of Academic Performance Action Plan1298 Words   |  6 Pagesgrade of B. In addition to that, I found that completing the assignments even a month before they were due helped me clear my schedule and allowed me more time to do research on internship opportunities. To determine if I have achieved a significative progress in maintaining a GPA above 3.5, I will join Beta Gamma Sigma on Spring 2017 and remain part of it until I graduate. In addition, I’ll change my studying technique for exams and prepare a week prior to the tests. I will be able to determineRead MoreI Am Comfortable Operating Any Software Platform1836 Words   |  8 Pagesborn and brought up in rural India. I have practically seen how quality and access to healthcare play a vital role in building great communities. I believed that the key to good health services remains in science and attended college to obtain a Bachelors of Engineering degree in Biotechnology. During an internship as a Quality Analyst in a Pharmaceutical company, I have realized that my interests lie in administration, and I chose to do my Masters in Healthcare Administration because healthcare providesRead MoreSharon Construction7271 Words   |  30 Pagesability to do so is important for long-term pr ofessional success. Therefore the administration decided that students would benefit from additional writing courses as they settled into their majors ─ i.e. writing in their discipline. According to The College Board, â€Å"Writing is a ‘threshold skill’ for both employment and promotion, particularly for salaried employees.† The publication goes on to state, â€Å"Eighty percent or more of the companies in the service and finance, insurance, and real estate (FIRE)Read MoreProject Report on Fundamental Technical Analysis on It Sect16951 Words   |  68 Pages 80 | 21 | TECHNICAL ANALYSIS OF INFOSYS | 83 | 22 | RECOMMENDATIONS | 85 | | | | | | | Introduction Introduction: This project is a part of Summer Internship with Reliance Securities. The title of this project is â€Å"Fundamental and Technical Analysis of Media Sector†. The duration of the Internship was 2 months, i.e. May and June 2013. This project presents the complete fundamental analysis and technical analysis of TCS and Infosys. Objectives: Primary objective: * ToRead MoreCost Reduction Control in Manufacturing Sector10353 Words   |  42 Pagesfocuses also on maximizing revenue. Effective techniques will begin with the setting of goals and objectives. There can be many reasons why a company might need to cut costs. * To create additional cash reserves * To reduce price of product or service * To bring expenses in line with revenues * To eliminate unnecessary expenses or wasteful spending * To increase company value * To increase competitive advantage * To move costs between departments Identifying the goal of theRead MoreAirheads Business Analysis Essay34215 Words   |  137 PagesThreat of New Entrants 24 Exhibit 2: Barriers to Entry Checklist 24 New Entrants Conclusion 26 Threat of Substitutes 26 Substitutes Conclusion 27 Determinants of Supplier Power 28 Exhibit 3: Products and Services Segmentation 29 Supplier Power Conclussion 29 Industry Rivalry 30 Exhibit 4: Major Players 30 Industry Rivalry Conclusion 31 Determinants of Buyer Power 31 Buyer Power Conclusion 32 Porter’sRead MoreDarden Consulting Case Book25163 Words   |  101 PagesOverviews Interview Processes 3. Practice Cases 1. 2. 3. 4. 5. 6. 7. Bike DVD Rental Service in NYC Dry Wall Competitive Threat Organ Donation Case Central Power Chemicals, Inc. Hospital Profitability Contact Lens Manufacturer Growth TABLE OF CONTENTS (CONT’D) 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. E-commerce in the Airline Industry Big Green Biofuels New Rubber Plant Investment Asian Mobile Service Provider Radiator Lens for Defense Aircraft Capital Investment for Utility ElectricRead MoreBaldrige National Quality Program45979 Words   |  184 PagesFoundation’s objectives are accomplished. A broad cross section of organizations throughout the United States provides financial support to the Foundation. Board of Examiners The Board of Examiners evaluates Award applications and prepares feedback reports. The Panel of Judges, part of the Board of Examiners, makes Award recommendations to the Director of NIST. The board consists of leading experts from U.S. businesses and education, health care, and nonprofit organizations. NIST selects members through